FAQ

Q: What payment methods do you accept?
A: You can pay with Visa, Mastercard, Apple Pay, Google Pay, Shop Pay, and American Express.

Q: Can I change or cancel my order?
A: You can request changes or cancellations within 2 hours after placing your order.

Q: Where do you ship to?
A: We currently ship only to USA.

Q: How long does it take to process my order?
A: Order processing usually takes 2–3 business days.

Q: What is the delivery time?
A: Delivery typically takes 4–9 business days after processing.

Q: What are the shipping costs?
A: We offer free shipping on all orders.

Q: Do you provide order tracking?
A: Yes, you will receive tracking information via email once your order has been shipped.

Q: What is your return policy?
A: You can return items within 30 business days after receiving them.

Q: Who pays for return shipping?
A: The customer is responsible for return shipping costs.

Q: How long does it take to get a refund?
A: Refunds are processed within 7–10 business days after we receive the returned item.

Q: Do you offer exchanges?
A: Yes, we accept exchanges for a different size or color of the same item.

Q: How can I contact customer support?
A: You can contact us via email at info@mittaro.com.

Q: What are your customer service hours?
A: Our customer service team is available Monday to Friday from 09:00 AM to 05:00 PM (CET).

Contact Information

Store name: Mittaro

Company name: MvE-Shopping Solutions

Company Address:
Veenslag 27, 3905SJ, Veenendaal

Warehouse Address:
2883 NW Fairfax Terrace, Portland

Company nr.: 91474132

Phone: +12027734882

Email: Info@mittaro.com

Opening Hours:
Monday to Friday | 09:00 AM – 05:00 PM
Weekends | 10:00 AM – 04:00 PM

We aim to respond to your inquiries within 24 hours.